Privacy Policy – aavonchemicals.com

Effective Date: 03-08-2025

At Aavon Chemicals, we value your privacy and are fully committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

1. What Information We Collect

When you browse or shop on our website, we collect certain types of information from you to fulfill your order, improve your shopping experience, and provide customer support. This may include:

Personal details: such as your full name, email address, phone number, and shipping/billing address.
Order information: including products you’ve purchased, delivery preferences, and payment status.
Payment information: such as transaction ID or payment method used (note that we never store your debit/credit card details directly — all transactions are processed through secure third-party gateways).
Technical data: like your IP address, device type, browser type, and how you interact with the site. This information is collected through cookies and analytics tools to help us improve website performance.

2. How We Use Your Information

We use the collected information to process your orders smoothly, deliver products to your address, and communicate with you effectively. This includes:

Processing and confirming your orders.
Shipping your products through our delivery partners.
Sending order status updates via SMS, WhatsApp, or email.
Providing customer support and resolving complaints or queries.
Sending promotional messages or offers if you opt-in for marketing communication.
Analyzing customer behavior and website usage patterns to improve our services and user experience.

We do not use your personal data for any purpose other than the ones mentioned above.

3. How We Share Your Information

We treat your personal information with complete confidentiality. We do not sell or rent your information to any third parties. However, we may share your information in specific cases where it’s necessary to complete your order or improve service quality. These cases include:

Courier companies and delivery partners who need your contact and address to deliver your order.
Payment gateways like JazzCash, EasyPaisa, or bank providers that securely handle your payments.
Technical partners who help manage the website’s security, speed, and hosting infrastructure.

All of our partners and service providers are under strict confidentiality agreements and are only allowed to use your data as needed for the task assigned.

4. How We Protect Your Information

Your personal information is stored securely and only accessed by authorized staff members. We take the following measures to ensure data safety:

Use of secure HTTPS (SSL encryption) on all website pages.
Strong server-level firewalls and malware protection.
Limited access to backend data, restricted to trusted personnel only.
Regular site security updates and monitoring.

While we take all reasonable steps to protect your data, it’s important to understand that no system is 100% foolproof. We encourage you to also protect your account by not sharing login or personal info with anyone.

5. Your Rights as a User

As a customer, you have full control over your personal data. You can:

Request access to your data that we have stored.
Ask us to update or correct any incorrect or outdated information.
Request that your personal information be deleted from our records, provided it’s not required for legal or transactional reasons.
Opt-out of promotional messages at any time by contacting us via email or WhatsApp.

To make any of the above requests, you can contact us at aavonchemicals@gmail.com or call/WhatsApp us at +92 314 7852072.

6. Our Use of Cookies

We use cookies — small files stored in your browser — to enhance your experience on our site. These cookies help us remember your preferences, store login details, track page visits, and improve our website’s performance. You can choose to disable cookies from your browser settings, but doing so may limit certain features or functionality of the website.

7. External Links and Third-Party Websites

Our website may sometimes link to third-party services, such as payment providers or social media platforms. Please note that these sites have their own privacy policies and we are not responsible for how they collect or use your information. We recommend reviewing their privacy policies before engaging with them.

8. Changes to This Policy

Aavon Chemicals may update this privacy policy from time to time to reflect changes in the law, our services, or user feedback. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how your information is being handled.