At Aavon Chemicals, we prioritize customer satisfaction and stand behind the quality of our products. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair return and exchange policy to make your experience secure and hassle-free.

You may request an exchange within 7 days of receiving your order. To be eligible, the product must be unused, unopened, and in its original packaging, along with proof of purchase such as an order number or receipt. Products must not be damaged, opened, or used, and all labels, packaging, and accessories must be intact. Exchange is allowed only for the same product or a product of equal value, with a price adjustment if needed.

We currently do not offer refunds unless the product is defective, damaged during shipping, or incorrect. If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and order details.

Due to hygiene and product safety concerns, we do not accept returns on used or opened items. Custom or promotional items are also non-returnable unless received in damaged condition.

To initiate an exchange, contact our support team at aavonchemicals@gmail.com or call +92 314 7852072. Please include your name, order number, the reason for the exchange, and any relevant images in case of damage or wrong item. Our team will review your request and guide you through the process.

If the exchange is due to our error such as a damaged or wrong item, we will cover the return shipping cost. For other exchanges due to customer choice, the customer will be responsible for the return shipping.

We are committed to making your experience smooth and reliable. If you have any questions about your order, delivery, or product quality, our support team is always ready to assist.